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Student Support and Services

Course Delivery

Closely following public health guidelines and government regulations, we are currently planning for a substantial proportion of our courses to be offered face-to-face on campus starting this September.

If public health and government regulations change, and/or mandate continued social distancing as the fall semester nears, we will adapt our plans accordingly, always keeping safety as our top priority.

To provide students with additional learning options, we are also planning to make more online choices available for students in selected courses and sections. Online options include HyFlex, Alternate Delivery, and Distance Education; further information on these online options are available here.

To be successful in your studies this fall we recommend the following technical requirements:

Technical Requirements

In order to access online classes and/or use Respondus LockDown Browser and Monitor, you must meet the following technical requirements:

  1. Operating Systems: Windows 10, 8, 7; Mac OS X 10.10 or higher.
  2. Memory: Windows 2 GB RAM; Mac 512 MB RAM.
  3. For Mac users: Safari must function properly on the computer.
  4. Mac users must have Adobe Flash Player installed to Safari, even if a different browser is normally used.
  5. Functioning webcam and microphone. The webcam and microphone can be built into your computer or can be the type that plugs in with a USB cable. (You will be required to do an environment scan of your room, so please ensure you can move your computer, laptop, or webcam for this scan.)
  6. A broadband Internet connection. It is recommended that you access the Internet via a wired connection.

If you have any concerns about meeting system requirements, please contact CourseLink Support.

On-Line Exams

For those students who will have a mid-term or final exam online, important information on how to download online exam software can be found at Online Exam Information. Students are strongly encouraged to view this page as soon as possible.

Student Support

Your health, wellbeing, and safety remain our top priority.

This summer all of our student services are still being offered, and this fall as we transition back to campus we expect to continue to provide high quality student support through a mix of face-to-face and remote options. We are committed to your academic success and we encourage you to reach out to your academic advisor should you have any questions or concerns. Co-curricular activities across campus will be available with modifications as required. For information on how to stay involved, please email life@guelphhumber.ca.

We recognize the stress that this unusual time can place on you and encourage you to refer to our health and wellness website for resources to help you cope.
 

Academic Advisors

Our Academic Advisors are dedicated to your success as a student. For each program, we offer personal academic advising to help you develop an education plan, build vital learning skills, learn about opportunities and resources, and resolve academic issues. Your Academic Advisors can be reached via email (advisors@guelphumber.ca) or via online audio call. To schedule an appointment for an online audio call with your Academic Advisor using Microsoft Teams, please use our appointment booking system.

Here is a listing of student supports at Guelph-Humber:

If at any time you need immediate personal support or counselling, you can access the Good2Talk Helpline at 1-866-925-5454, or use Therapy Assist Online, which provides online and mobile tools.

Additional Resources

Below, in alphabetical order, are the Humber services that are available to you as a University of Guelph-Humber student:

Financial Support

Information and frequently asked questions on Canada Emergency Student Benefit (CESB), student accounts, OSAP, government aid and/or scholarships, bursaries, and other awards can be found on the Student Financial Services page.

Student Services

We are committed to providing you with a positive experience as a University of Guelph-Humber student. We will work hard to meet your needs by phone, online, and using tools such as Microsoft Teams to maintain a virtual, personal connection. We will also have staff available on campus this fall to assist you. We will update this information regularly.

Student Life

How can I get involved?

During the school year, Student Life will send a weekly eNews communication to help keep you informed of what's happening in the UofGH community and how you can get involved. Be sure to follow @UofGHstudents on Facebook, Instagram, and Twitter for the latest news. For specific questions, or to setup a meeting with a staff member to talk about opportunities for involvement, contact life@guelphhumber.ca.


Career Services

What can my Career Services Coordinator help me with remotely?

All of the services provided on-campus are also provided remotely. Contact your coordinator for help with resume review, career planning, graduate school or post-graduate certificate planning, developing professional skills, networking and interview skills. Students can access GHworks job postings using their GryphMail username and password.

Will there be any Career Fairs and/or events during the Fall semester?

This fall we will plan to have a mix of online and face-to-face Career Services events and activities. More details will be provided to students and the UGH community in the coming week. Information will also be available on our Career Services webpage and via our weekly
e-newsletter that is sent to students.

Throughout the academic year, Career & Placement Services offers a series of webinars and online networking sessions. To stay up to date with upcoming sessions check the e-news and follow us on social media: Instagram @ghworks Twitter @_ghworks

Placement Services

Will Fall placements still take place?

This fall we will be ready to deliver high-quality courses, innovative programs and enriched student experiences, including placements and internships, in multiple formats, as long as it is safe to do so. Please contact your Placement Coordinator for more information.

How do I go about renewing the required documents for field placement?

At this time, we are monitoring the re-opening of services for students to access and renew their required documents for field placement. Field Placement Coordinators will be in contact with their specific student groups with updates as they receive them. If at any time you have questions or would like additional support, please connect with your Field Placement Coordinator. 

New Students

Congratulations and welcome to the University of Guelph-Humber!

As a new student, you will want to examine the New Student Guide for information on course registration, tuition and fees information, student ID, etc.

Academic Advisors

Our Academic Advisors are dedicated to your success as a student. For each program, we offer personal academic advising to help you develop an education plan, build vital learning skills, learn about opportunities and resources, and resolve academic issues. Your Academic Advisors can be reached via email or via online audio call. To schedule an appointment for an online audio call with your Academic Advisor using Microsoft Teams, please use our appointment booking system which is on our website.

New Student Transition Activities for Fall 2021

Kick Start

What is Kick Start?

Kick Start is a program designed to help with the transition from secondary to post-secondary education. It gives new students the opportunity to get information, form friendships and much more. Through information sessions, speakers and activities, you'll get answers to your questions and meet current students and staff. This year our Kick Start programming will be offered online. To take part in this program, and for more information, please visit our Kick Start website.

First Year Experience (FYE) Program

How will I connect with other first year students?

We are offering new University of Guelph-Humber students a robust First Year Experience (FYE) program to help manage your transition into university life, through building community and providing access to campus services and resources. You’ll connect with a small group of your peers in your academic program throughout the summer. This group is led by an FYE Leader, who is a current student in your program. If you have questions about important dates, support services or campus events you can ask your FYE Leader via email or your FYE Facebook group. This is a great way to make connections with new people in your program before you get to campus. You can also join us at Orientation which will help you feel comfortable at the university and introduce you to the UofGH spirit.

When will I learn more about the First Year Experience (FYE) Program?

All new students will be invited to participate in FYE. Check your Gryph Mail in July for the invitation from your FYE Leader. Questions about First Year Experience? Email Student Life at life@guelphhumber.ca.
Orientation

What is Orientation? When is my Orientation? Will it be online?

Orientation is your official welcome to the University of Guelph-Humber. This is an opportunity for you to learn about what the University has to offer you, connect with your future classmates, and become acquainted with your faculty.  

Fall Orientation will take place virtually from Monday, August 30 – Friday, September 3, 2021. An on-campus Orientation experience featuring social activities for students will take place Tuesday, August 31 – Thursday, September 2. Registration is required in order to attend both the live virtual experiences and the on-campus social Orientation activities. For more information and to register visit guelphhumber.ca/life/orientation.

The Easy Start Transition Program

What programs are available for new students with disabilities?

The Easy Start Transition Program is a program for students with disabilities, which aims to provide new students with resources and information to assist in transitioning to post-secondary studies at the University of Guelph-Humber. The program includes interactive opportunities to explore Guelph-Humber's services and learn about accessing academic accommodations. Students will also have the opportunity to meet with returning students registered with Accessible Learning Services. For more information, please visit the Easy Start Transition Program webpage.

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