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COVID-19 FAQs

Fee Adjustments for Fall 2020 Term

Humber in conjunction with Guelph-Humber and IGNITE have undertaken a full assessment of compulsory ancillary fees for the Fall 2020 term. The goal of the assessment was to determine which fees should be reduced while ensuring that all virtual supports for meaningful online learning, and an enhanced set of virtual student services are provided to our students.. Wherever possible, we reduced compulsory fees and are passing any potential savings on to students. 

To ensure students are able to plan for the upcoming term, all posted tuition and ancillary fees are accurate and up to date. Students may also email  finaid@guelphhumber.ca with questions.

For the Fall 2020 Term only, Student Fees have been reduced for the following items:

  • Athletics & Recreation - $44.92
  • Student Buildings - $58.00
  • Student Records - $8.24
  • Campus Safety - $4.45
  • Student Government and Enhanced Student Experience - $23.75

Total Reduction in Ancillary Fees for Fall 2020: $139.36.

​As with Fall 2020 fees, we will assess Winter Term fees to ensure they reflect the services/supports students can access as the situation continues to evolve.

Parking

For the Fall 2020 semester, the University of Guelph-Humber and Humber will offer complimentary daily parking at all campuses to any staff, faculty or students when they need to attend the college. Parking permits will not be sold for the Fall semester. Information on staff and student parking permit sales for Winter 2021 semester will be posted by mid-Fall 2020 semester.

Student Financial Services (SFS) Availability

I have questions about student accounts, OSAP, government aid and/or scholarships, bursaries, and other awards. How do I contact you?

SFS staff is available by email and are responding as quickly as possible to emails.  Questions can be directed to finaid@guelphhumber.ca 

Student Financial Services Advisors are also available via on-line audio calls through Microsoft Teams.  To book an appointment, please use our appointment booking system.

Book an Appointment


COVID-19 Emergency Financial Resources

I am a registered student experiencing financial challenges directly related to COVID-19. What financial resources are available?

Students may be eligible to apply for the Canada Emergency Response Benefit and/or Employment Insurance. Information is available on the Government of Canada website. Please check this site regularly as Canada’s economic response plan is being updated regularly.

I am a registered Canadian student experiencing financial challenges directly related to COVID-19 and the government programs do not apply to me. What financial resources are available?

Students should apply for assistance through the University of Guelph-Humber’s bursary program and are encouraged to submit the Financial Need Assessment form (NAF) most applicable to their status. You can access the NAFs on our Forms and Documents webpage. If you don’t know which NAF you should complete, contact finaid@guelphhumber.ca for help.

I applied for the University of Guelph-Humber Relief Fund as a result of COVID-19. When will I receive a decision?

Applications that are completed fully will be assessed and students notified within five business days of submission. Make sure you have submitted your banking information on WebAdvisor so that any awarded bursary funds can be directly deposited to your bank account. Please see the instructions for submitting your banking information for bursary assistance.

What financial resources are available to me as a student for the Fall 2020 semester?

1. Apply for government support if you are unemployed

The federal government has introduced the Canada Emergency Student Benefit (CESB) to help alleviate the financial burden caused by COVID-19. Students may be eligible to receive $1,250 per month from May to August. Additionally, those students with dependents or permanent disabilities may be eligible to receive up to $2,000. Students can earn up to $1,000 per month and still qualify for the CESB. Applications for the CESB can be made via CRA MyAccount.

2. Canada Summer Jobs Program

The Canada Summer Jobs program provides opportunities for youth to develop and improve their skills within the not-for-profit, small business, and public sectors, and supports the delivery of key community services. Effective April 8, 2020, temporary changes have been implemented to create 70,000 jobs for young people aged 15 to 30 years. Visit the Job Bank to begin your job search.

3. Canada Student Service Grant

The Government of Canada is in the process of launching a new national service initiative to recognize students' contributions to the COVID-19 efforts. This initiative provides the opportunity for students to gain valuable experience in roles that support their local communities. Students can receive up to $5,000 based on their hours contributed. More details will be released in the coming weeks. For more information please read the government's news release.

4. Scholarships

Applications for summer semester bursaries are open. Fall semester applications will be available in late August.  Visit the Scholarships section of the Student Financial Services website for more information.

Additional resources include:

Student Accounts – Tuition, Refunds and Payments

If I drop a course in Winter 2020, will I get a refund?

As per our refund schedule, no refunds are issued for courses dropped after February 14, 2020 for the Winter 2020 semester.

When is Summer 2020 tuition due?

The Summer 2020 payment deadline date has been extended by two weeks to May 29, 2020 to allow students time to explore all available financial supports before payment is due.

What if I can’t pay my Summer 2020 tuition by the deadline?

If you are unable to pay your student account in full by the payment deadline, you can request to pay your tuition in installments by completing the Financial Arrangement Request Form.  Please contact Student Financial Services for a Financial Arrangement. The late payment fee will be waived for Summer 2020 as long as you complete the Financial Arrangement Request Form (FARF). Your FARF will be reviewed and you will receive an email in your Guelph-Humber email account indicating if your FARF has been approved or denied. Your form will not be approved until the minimum payment (as indicated on your FARF) is received on your student account. The $60 deferral fee will be waived for the Summer 2020 semester.

The Ontario Student Assistance Program (OSAP) may also be able to assist with expenses for the summer semester. More information can be found on our OSAP webpage.

How can I make a payment on my student account?

Check the list of accepted payment methods.

I have a credit on my student account. How do I receive my refund?

Email accquest@uoguelph.ca from your Guelph-Humber email account to request a refund. The refund will be issued through Electronic Funds Transfer (EFT) – Direct Deposit. Please submit your banking information on WebAdvisor if we do not already have your information on file. Read the instructions for submitting your banking information.

Due to the current situation with COVID-19, we are experiencing a significantly higher volume of refund requests and are working to issue refunds as quickly as possible. Please allow four to six weeks for a refund to be received in your bank account.

Can I opt out of student fees for Summer 2020?

For the summer 2020 semester, optional fees will not be charged. Students will still be responsible to pay some compulsory fees. To find out information on Opting out of the Health and Dental plan, please visit the IGNITE website.

Why am I being invoiced for all of the compulsory fees for Summer 2020 when I am studying remotely?

Many things have changed as a result of the COVID-19 pandemic, but the University of Guelph-Humber’s commitment to our students’ success has stayed the same. We will deliver high-quality courses and innovative programs this summer. To help our students achieve academic and personal success, the University will continue to offer student support services while following public health and government directives on physical distancing. In following such directives, these services may be delivered through online platforms or by phone.

Some compulsory fees have been charged to maintain these essential services. In some cases, fees have been pro-rated to reflect the partial availability of services. We encourage students to access the supports and services they need.

Why has international tuition increased for Summer 2020?

The University of Guelph-Humber is committed to the continued delivery of excellent academic programs and resources and after significant review and consultation has made the decision to go ahead with international tuition fees increase effective May 1. We appreciate that students may experience challenges paying their Summer 2020 bill and want you to know that we are here to assist you.

If you require financial assistance, you can apply for an International In-Course Bursary for undergraduate students. If you are unable to pay your student account in full by the payment deadline (May 29), you can request to pay your tuition in installments by completing the Financial Arrangement Request Form. The $60 deferral fee is waived for the Summer 2020 semester.

Can I opt out of student fees for Fall 2020?

Effective May 1, 2020, most fees that were optional in the fall 2019 and winter 2020 semesters are now compulsory for University of Guelph-Humber students. This includes Student Organization fees and other University fees.  IGNITE has one optional fee which they have chosen to waive for the fall 2020 semester.

Are tuition rates changing for the Fall semester?

While many things have changed as a result of the COVID-19 pandemic, the University of Guelph-Humber’s commitment to delivering high-quality courses and innovative programs and to student success has stayed the same. All students will be able to start or resume their studies and work toward degree completion. This includes the ability to complete coursework, take exams and receive grades for the courses in which they enrolled. As such, tuition rates will not change.

Why isn’t tuition being reduced if most courses are not being taught face-to-face?

The cost of delivering courses and programs remains the same, regardless of delivery format. In fact, the University is incurring new and additional costs from having to move the bulk of courses and programs online due to COVID-19. These costs include digital infrastructure, staffing, training and enhancements that are needed to ensure high-quality offerings and delivery.

Why wouldn’t the University cut tuition during these challenging times?

Tuition costs reflect our commitment to continue to deliver excellent academic programs and student services. Faculty and staff have worked hard to develop innovative and engaging ways to teach and support students both inside and outside of the classroom. Tuition is vital to maintaining academic continuity and operations, as well as providing the supports students require now and when the University returns to normal operations. As mentioned, the University of Guelph-Humber will continue to offer high-quality courses and programs, and all students will be able to continue their studies and make progress toward degree completion this fall.

It is also important to note that domestic tuition is currently frozen as per the current Tuition Fee Policy from the Ministry of Colleges and Universities. In addition, last year’s provincial government mandated a 10 per cent tuition cut and implemented changes to the Ontario Student Assistance Program.

If you are not reducing tuition, what is the University of Guelph-Humber doing to help support students?

We recognize the financial stress and challenges many students are facing. The University of Guelph-Humber has created and deployed numerous initiatives to support our students, which include emergency relief funding and new bursary funds to help ensure access and support. 

Will I have to pay compulsory fees for the Fall semester?

Many student fees are being reduced for the fall semester. The University will continue to offer important support services to help our students achieve academic and personal success. This includes OpenEd (Distance Education), CourseLink support, Accessible Learning Services, and Student Wellness. In keeping with public health and government directives on physical distancing, some of these services may be delivered through online platforms or by phone. As such, some compulsory fees have been charged to maintain these essential services.

Awards

How will the “pass” designation impact selection of - or continuation eligibility for - scholarships?

Eligibility for new or continuing scholarships will be based on numerically graded courses only. Students who opt for a “pass” on courses in Winter 2020 will have those courses included in their cumulative credits requirement, but it will not impact their cumulative grade point average for selection or eligibility.

Will there be Work Study for Summer 2020?

Departments who hire Work Study students will determine whether or not their Summer 2020 Work Study positions are available, with consideration given as to whether there is sufficient work available to support remote working arrangements. 

SFS will assess students’ need eligibility as usual.

Employers of Work Study students will determine if the requirements of the position can be fulfilled while ensuring they are following the University of Guelph-Humber policies and procedures related to COVID-19.

OSAP and COVID-19

What will happen to my OSAP if I fully or partially withdraw due to COVID-19?

We are working closely with the Ministry of Colleges and Universities to ensure students are not penalized due to a COVID-19 related withdrawal. Students who fully or partially withdraw due to COVID-19 (i.e., drop below full-time OSAP eligibility) will be eligible to submit an appeal. This appeal will be for students who, due to COVID-19, are ill, self-isolating, quarantined or caring for an immediate family member (i.e., spouse, parent or dependent) and could not participate in class. It can also be used for students who withdrew due to mental health issues resulting from COVID-19. Details about the appeal process will be available later.

How will the “pass” designation impact my OSAP academic progress?

Selecting the pass designation versus a numerical grade will not directly impact your OSAP academic progress requirements. OSAP will consider the total number of completed credits over your study period to assess academic progress. Read more about OSAP academic progress on our OSAP webpage.

Students who do not meet OSAP academic progress requirements due to circumstances beyond their control can submit an appeal. Please email finaid@guelphhumber.ca to request an OSAP Appeal Form.

How will the change to the refund schedule for Summer 2020 impact my OSAP?

Any refund of tuition or fees, up to the total value of OSAP received, must be returned to the National Student Loans Service Centre. This government regulation is outlined on the Master Student Financial Assistance Agreement (MSFAA).

I need to reset my OSAP password. What do I do?

To reset your OSAP password:

  1. Visit the OSAP website
  2. Click “Log In”
  3. Click “Forgot OAN or password” to retrieve either your OSAP Access Number (OAN) or password using the online or email options.

If you cannot retrieve the information this way, contact finaid@guelphhumber.ca.

How do I submit my OSAP supporting documentation?

If possible, submit your OSAP documentation directly through your OSAP account online. You can upload documents from the Print/Upload page in your account.

If you have other documents such as reviews or appeals, look for the link that says, “Click here if you have other (optional) documents to upload”. This will take you to the Optional Uploads page where you can submit application updates or review documents.

You can also email documents to finaid@guelphhumber.ca. Please use your Guelph-Humber email account and include your student ID in your email message. Please send documents as PDFs when possible.

Do I need to report the Canada Emergency Response Benefit (CERB) and/or the Canada Emergency Student Benefit (CESB) on my OSAP application?

Yes, CERB or CESB received during your OSAP study period would need to be reported as "other income". You should not report CERB or CESB in the government income section of your application but rather include it along with all other income in your response to the "other income" question.

How do I submit my OSAP supporting documentation?

If possible, submit your OSAP documentation directly through your OSAP account online. You can upload documents from the Print/Upload page in your account.

If you have other documents such as reviews or appeals, look for the link that says, “Click here if you have other (optional) documents to upload”. This will take you to the Optional Uploads page where you can submit application updates or review documents.

You can also email documents to finaid@guelphhumber.ca. Please use your uoguelph.ca email account and include your student ID in your email message. Please send documents as PDFs when possible.

OSAP asks whether I will be taking all of my courses online, through correspondence or distance education. How should I answer this if I haven’t picked all my courses?

The University is preparing for the majority of our classes to be delivered online or in an alternative format this fall. For this reason we advise you to answer “Yes” to the OSAP question regarding whether or not you will register for courses through distance education (DE), correspondence, and/or fully online. If/when you receive information about your fall class schedule that indicates your specific delivery will not be fully online, email finaid@guelphhumber.ca to let our Student Financial Services department know and we will update your OSAP application accordingly.

Thank you for your patience and understanding as we maneuver these challenging times. Our intent is to provide the best advice based on what we know today, knowing full well that at any given moment things could change. We encourage you to keep checking the Student Financial Services website for the most up-to-date information on our services, as well as COVID-19 FAQs.

OSAP asks for parental income from 2019 but the 2020 income will be less due to COVID. What can I do?

If parental income for 2020 will be less due to unexpected and/or one-time extenuating circumstances (e.g., job loss, illness, retirement, etc.), you can submit a “Request to Use Parents’ Estimated Income” review. The form is available on the OSAP website or by contacting finaid@guelphhumber.ca.

What if I decide not to attend full-time studies in the Fall but I have already applied for OSAP?

If you will not be attending full-time studies (based on OSAP’s definition), you must cancel/close your OSAP application. This can be done by logging into your OSAP account and selecting “close” next to the applicable application. It is your responsibility to ensure your application is closed prior to the school confirming your enrolment, which begins in late-August. If your application is already confirmed, drops and/or withdrawals are subject to penalties.

If you decide to attend on a part-time basis (based on OSAP’s definition), you may be eligible to apply for Part-Time OSAP as long as you do not have a confirmed Full-Time OSAP application for Fall already.

More information can be found on the OSAP Eligibility webpage.

What do I do if my OSAP is zero or I did not receive the funding that I was expecting?

We recommend that you review your application to ensure the information is correct. Common errors or omissions include but are not limited to:

  • incorrect course load;
  • reporting university scholarships/bursaries that the school reports on your behalf resulting in your awards being counted twice;
  • adding decimals to parental income resulting in higher income being reported;
  • not completing a Request for Review: Adjust Living Allowance form if your parents reside within 30km but you do not live with them

We recommend that you log into your OSAP account, select “check status” and select “View a summary of your application” to review your application and ensure your responses are correct. You cannot make changes to your application yourself, therefore if you want to update information on your application, you must upload a signed letter to OSAP website that identifies the items you want to update or change along with any required documents.

If you have concerns after reviewing you application or you are unsure, please contact finaid@guelphhumber.ca with a brief summary of your situation/concerns for guidance.

When will I see how much OSAP I am assessed for?

You should receive an estimate after you submit your OSAP application. It typically takes an additional 1-5 business days for your assessment to be available on your OSAP account. In some cases, your assessment will not be available if you have certain supporting documentation outstanding. Please ensure all supporting documentation has been submitted and allow additional time for processing.