Course Resumption Update
UPDATE: All UofGH classes will resume on Monday, Nov. 20 and Tuesday, Nov. 21. Please visit guelphumber.ca/updates for more information
A. Here are some things to check if you can't establish a connection to the wireless network:
A. Please change your password online to synchronize your password with the wireless security server.
A. To log out, go to http://220.127.116.11/logout.html and click on the Logout button.
A. You may have lost your connection for a couple of reasons. While you were moving to another area, you likely passed through an area without wireless coverage. Walking down stairwells or taking an elevator could drop your connection. For enhanced security, the network runs a “disconnect check” on your connection. If the wireless network cannot see your computer for more than 20 minutes, it will automatically log you out.
A. If you’re in a busy area and the wireless is not working for you, move to a less crowded area and see if that helps. You may experience connection issues on the wireless network in areas where a lot of people are connected to the WiFi, such as the Learning Commons or the 2nd Floor. This is caused by the congestion and load on the wireless access point, as too many users are connected to it.
Feel free to contact us with any IT-related challenges and concerns. We will gladly assist you in finding a resolution or point you in the right direction to get the assistance you need.